Refunds

Refund & cancellation policy

This policy applies to all digital products sold on this website.

Digital products are generally non-refundable

All products sold here are digital/electronic. Because they are delivered instantly and cannot be returned, purchases are generally non-refundable and non-cancellable after purchase, delivery, download, access or activation, to the extent permitted by applicable law.

Exceptions we do honour

Duplicate payments — if you were charged more than once for the same product, the extra amount is refunded.
Failed transactions — if money was debited but no product was delivered, we refund or complete delivery, whichever you prefer.
Non-delivery — if a download or access link cannot be provided at all, the purchase is refunded.
Statutory remedies — where applicable law requires a refund, replacement or other remedy, we comply with that law.

Not covered

Change of mind after download, access or activation.
Buying the wrong product when the product description was accurate.
Device, browser or software incompatibility you can verify before buying.
Expectations of specific business, income or performance outcomes.

How to raise a request

Email onlineinfog5@gmail.com within 7 days of the payment with your payment reference, the product name and a description of the issue. We respond within 1 business day. Approved refunds are returned through the original payment method via the payment provider, and the provider's own processing time applies.

Cancellations

An order can be cancelled only before the product has been delivered, downloaded, accessed or activated. Once delivery has taken place the sale is final, subject to the exceptions above.

See delivery information and terms & conditions.